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Category: Performance Improvement

How to Ensure Your Next Project Will Be a Resounding Success: the Career of SBR’s Principal and What She Learned Along the Way

In conversation with Sharon Roberts, it is easy to be captivated by her story. The trajectory of her professional life and the impact made by each stop on her journey […] Continue Reading

Fewer Options. More Sales.

Anyone who has ever gone to the grocery store knows this scenario well: you turn the corner of the breakfast foods aisle and find yourself confronted with hundreds of different […] Continue Reading

Thanksgiving is Long Over, But the Need for Gratitude in the Workplace Continues.

Thanksgiving is the only official day of the year when friends and family gather to share their thanks and appreciation for one another. Why is it that we assign this [...] Continue Reading

Is it Time to Blow Up Your Sales Plans? Leveraging an 11th Hour Course Correction.

If you run a sales operation, you know and love the challenge of devising plans to achieve a business goal in the midst of numerous competing factors. While some people […] Continue Reading

Getting Less by Expecting More: “Multitasking” Behaviors Are Stifling Call Center Agents

Multitasking has been under scientific scrutiny since the 1960’s. Diverse and web-centric channels for work and play have questioned the brain’s ability to do more than one thing at a […] Continue Reading

Happy Valentine’s Day!

Honoring Valentine’s Day is our chance to say how much we ❤ and appreciate our clients, colleagues and friends. We are not alone. With people in the U.S. spending some […] Continue Reading

Are We Still ‘Mad Men’ at Work? Skill, Stress & The Modern Office

“Mad Men” came to a close last May but we still find ourselves referencing the series whenever we think about business life in the days of yore. The show had a […] Continue Reading

What Tetris Teaches About Breaking Through Procrastination

There are a number of creations from the 1980s that we would prefer to keep locked in the antiquity closet (shoulder pads and side ponytails come to mind). But our […] Continue Reading

Brainiest Innovations Come From Playtime @ Work

As Thoreau tells us, “It is not enough to be busy…the question is: What are we busy about?” Lately we have been busy on our clients’ most active season leading […] Continue Reading

Agents Are Saying What? A Guide to Secret Shop Your Call Center

Anyone in the business knows that call center management is a demanding (if not a thankless) profession. Irregular call patterns could require immediate staffing changes, one-off questions can stifle a manager’s […] Continue Reading

How Our Judgments (Not Just Personality) Shape Behavior at Work & Home

Companies frequently use new hire assessments as a way to predict a candidate’s potential performance. Over the years we have come across many assessments, from behavioral to personality and IQ […] Continue Reading

14 Year Flashback + 14 Lessons Learned

Today, 14 years ago, SBR opened our doors seeking to optimize performance and revenue for our clients in the complex product arena. Last week we celebrated with Team SBR. This [...] Continue Reading

Grapes Are Smarter Than You Think

As a company constantly on the move, SBR relishes every opportunity to visit San Francisco – and what trip to the Bay Area would be complete without wine tasting in […] Continue Reading

Takeaways from Sales 2.0 San Francisco

It doesn’t take much to get Team SBR to the West Coast. This time we met up with sales industry trailblazers at the Sales 2.0 Conference in San Francisco to [...] Continue Reading

What Can Best New Restaurant Teach Us About Sales?

A few weeks ago Miami’s Dolce Italian won Bravo’s latest series, Best New Restaurant. While salivating over the dishes, we couldn't help but applaud the use of secret diners to [...] Continue Reading

PACE Conference 2015

Todd Muscatello, Sharon Roberts and Lisa Fiondella at PACE conference in Atlanta. SBR never turns down a chance to talk about one of our favorite topics: the intersection of sales and [...] Continue Reading