All summer we’ve been geeking out on the latest season of HBO’s Silicon Valley. This week’s episode highlights a challenge companies face when looking to simplify their products, sales, and […] Continue Reading
HBO’s Silicon Valley Gives an Invaluable Reminder: Get Outside the Company Bubble and Talk to Real People.
Multitasking has been under scientific scrutiny since the 1960’s. Diverse and web-centric channels for work and play have questioned the brain’s ability to do more than one thing at a […] Continue Reading
If you’ve been in the call center business for more than two minutes you know that the word “scripting” is about as detested as background noise. For the most part […] Continue Reading
Anyone in the business knows that call center management is a demanding (if not a thankless) profession. Irregular call patterns could require immediate staffing changes, one-off questions can stifle a manager’s […] Continue Reading