Skip to Content

Category: Automation

HBO’s Silicon Valley Gives an Invaluable Reminder: Get Outside the Company Bubble and Talk to Real People.

All summer we’ve been geeking out on the latest season of HBO’s Silicon Valley. This week’s episode highlights a challenge companies face when looking to simplify their products, sales, and […] Continue Reading

Getting Less by Expecting More: “Multitasking” Behaviors Are Stifling Call Center Agents

Multitasking has been under scientific scrutiny since the 1960’s. Diverse and web-centric channels for work and play have questioned the brain’s ability to do more than one thing at a […] Continue Reading

5 Ways to Boost Your Call Center Communications Right Now

If you’ve been in the call center business for more than two minutes you know that the word “scripting” is about as detested as background noise. For the most part […] Continue Reading

Agents Are Saying What? A Guide to Secret Shop Your Call Center

Anyone in the business knows that call center management is a demanding (if not a thankless) profession. Irregular call patterns could require immediate staffing changes, one-off questions can stifle a manager’s […] Continue Reading

Takeaways from Sales 2.0 San Francisco

It doesn’t take much to get Team SBR to the West Coast. This time we met up with sales industry trailblazers at the Sales 2.0 Conference in San Francisco to [...] Continue Reading

A Plane, a PowerPoint & an Ugly Baby

You know the excitement at having an entire row on a plane all to yourself? On a recent flight, we were just about to settle into our three-row transporter when [...] Continue Reading