SERVICES
Solutions that radiate customer-centricity
Helping companies earn and maintain customers. Leading the way towards sustainable growth.
Business Diagnostics
SBR uses a special blend of inductive assessments, customer analysis, performance metrics and market data to craft bespoke solutions. Always keeping an eye on viable resources and long-range goals, we develop new operational frameworks that fit squarely within each client’s organization.
Sales Optimization
Fusing the science of customer intelligence with the art of strategic selling, SBR improves close rates through tailored customer-centric engagement solutions in multichannel B2B and B2C sales. We generate maximum returns for our clients by translating product, market, and customer data into real-world performance strategies.
Customer Service Enhancement
Customer satisfaction has a material impact on overall business performance. Brand loyalists are most likely to express their satisfaction and less likely to defect to the competition. We provide custom engagement tactics, communication strategies, and backend automation protocols to dramatically improve retention rates and customer satisfaction scores.
Contact Centers & Outsourcing
SBR helps companies expertly extend their reach with seamless outsourced partner alignment. From procurement to program management, we unite internal and outside contact center operations by identifying and launching outsourced vendor programs. A full 100% success rate in finding and managing vendor programs is a testament to SBR’s efforts to achieve client revenue goals while exceeding performance.
Client Partners
Here at SBR, we simply adore our clients. Throughout the years we have built longstanding relationships with some of the nation’s leading healthcare, insurance, technology and CPG organizations. Here is a snapshot of some select partnerships.
