SBR uses a special blend of inductive assessments, customer analysis, performance metrics and market data to craft bespoke solutions. Always keeping an eye on viable resources and long-range goals, we develop new operational frameworks that fit squarely within each client’s organization.
Fusing the science of customer intelligence with the art of strategic selling. SBR improves close rates through tailored customer-centric engagement solutions in multichannel B2B and B2C sales. We generate maximum returns for our clients by translating product, market and customer data into real-world performance strategies.
Customer Service Enhancement
Customer satisfaction has a material impact on overall business performance. Brand loyalists are most likely to express their satisfaction and less likely to defect to the competition. We provide custom engagement tactics, communication strategies, and backend automation protocols to dramatically improve retention rates and customer satisfaction scores.
Contact Centers & Outsourcing
Extending reach with seamless outsourced partner alignment. From procurement to program management, we unite internal and outside contact center operations by identifying and launching outsourced vendor programs. A full 100% success rate in finding and managing vendor programs is a testament to SBR’s efforts to achieve revenue goals while exceeding performance.