SBR helps companies earn and maintain B2B and B2C customers and then leads the way towards sustainable growth in the areas of consumer engagement, sales, service and contact center operations.

Our numbers speak volumes…

Industries Specialized
Years Old
Years Experience
Rapid Ethnography Participants

Where We Work

Companies call on SBR when they need a boost, a push, sound advice or a complete overhaul to increase sales, improve service delivery and rapidly streamline operations.


Health Insurance

Carriers I Brokers I Exchanges

General Insurance

Life I Travel I Auto

Financial Services

Credit Cards I Banking


Systems I Software

Consumer Goods

Food & Beverage I Beauty

Contact Centers

Operations I Automation I Vendors


No two companies are alike. Neither are the solutions. SBR goes beyond the best-practice-only approach, and instead we dive deep into your company’s culture, working alongside employees to fully immerse ourselves in day-to-day operations while envisioning the future. This allows us to create custom solutions that breakthrough challenges like lagging sales, dissatisfied customers, inefficient processes, and underperforming products or services. Our clients count on us for exceptional and sustainable results.

Learn more about our services >