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“Having experienced (or been the victim of) numerous external consulting efforts, I was very skeptical about the self-professed external ‘experts’ who periodically whirled through our operations learning our processes, making radical conclusions about how and what to change, and then disappearing as fast as they came, often leaving a trail of destruction, but little positive impact in their wake. Our instincts were right and SBR proved to be different. They invested themselves thoroughly with us, systematically broke down our processes and helped us reconstruct what we do in an objective and easily digestible way. With SBR we improved a number of important processes, significantly enhancing existing talent and recruiting new expertise where needed. The result was a leaner, more effective organization.”

“What amazed me is that in only a short period of time working with us, SBR was able to very quickly identify our issues and see that we were over-staffed. This was remarkable and helped us curtail costs.”

“SBR participation in the centralization of our sales unit has been instrumental to our success. Thank you for your time, expertise, and endless energy!”

“We contracted with SBR to enhance the skills of our TeleSales representatives and advise us on the development of the sales organization. With the assistance of the SBR team we have seen a tremendous change in our reps approach on their calls. Now each interaction we have with our customers is well structured and, most importantly, always heading towards a closed sale. I would highly recommend SBR to anyone that has phone-based agents that sell products and services.”