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“Seeing what you did for our customer service team, I consider engaging your consulting service to be the single greatest contribution I have made during my time with this company.”

“Having experienced (or been the victim of) numerous external consulting efforts, I was very skeptical about the self-professed external ‘experts’ who periodically whirled through our operations learning our processes, making radical conclusions about how and what to change, and then disappearing as fast as they came, often leaving a trail of destruction, but little positive impact in their wake. Our instincts were right and SBR proved to be different. They invested themselves thoroughly with us, systematically broke down our processes and helped us reconstruct what we do in an objective and easily digestible way. With SBR we improved a number of important processes, significantly enhancing existing talent and recruiting new expertise where needed. The result was a leaner, more effective organization.”

“SBR has been wonderful to work with and very accommodating in helping to ensure that all business partners are able to get what they need. They took into account the need for speed and production without duplicating efforts.”

"Our Company sought a consultant who could quickly and accurately assess our sales technology and work processes and their impact on the customer experience. Sharon Roberts and the SBR team accomplished this quickly, accurately, and with absolutely no disruption to our ongoing marketing operations. Besides delivering a high-quality, on-target work product within the scope of the engagement, Sharon also provides very insightful observations and recommendations that are outside scope but tremendously valuable and actionable to our company. The value of these ‘nuggets’ might just equal or exceed the impact of the in-scope engagement! As a result of their performance in two critical projects, Sharon Roberts has become a trusted business partner whom we engage to solve our toughest and most complex challenges.”

“I had a wonderful experience working with the SBR team the past few years. As we evolve in individual markets, I shall think of SBR as the prime catalyst to our success.”

“You would be hard-pressed to find someone inside or outside of your organization with the amount of passion and dedication to your company’s success like that of SBR.”

“Our Company sought a consultant who could quickly and accurately assess our sales technology and work processes and their impact on the customer experience. The SBR team accomplished this quickly, accurately, and with absolutely no disruption to our ongoing marketing operations. Besides delivering a high quality, on-target work product within the scope of the engagement, SBR also provides very insightful observations and recommendations that are outside scope but tremendously valuable and actionable to our company. The value of these ‘nuggets’ might just equal or exceed the impact of the in-scope engagement! As a result of her performance in two critical projects, Sharon Roberts has become a trusted business partner whom we engage to solve our toughest and most complex challenges.”