Interactive Voice Response Optimization

In the sales and service arenas, Interactive Voice Response (IVR) is valuable real estate. SBR considers it to be a key way to promote a company’s value proposition while easing the consumer burden. We take this philosophy up a notch by integrating brand and marketing messages to create a singular corporate “voice”.  SBR conducts initial checkpoint analysis and continuous course-correction to craft optimal IVR messaging.

Case Study 1

Case Study 2

Case Study 3

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